Website: robbenflorist.com
Business Name: Robben Florist & Garden Center (“Robben Florist,” “we,” “us,” “our”)
Contact: info@robbenflorist.com | (513) 251-2737 | 352 Pedretti Ave, Cincinnati, OH 45238
1) Overview
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, sign up for marketing communications, or otherwise interact with us online.
By using our website, you agree to the practices described in this policy.
2) Information We Collect
We may collect the following categories of information:
A. Information you provide to us
- Contact details (name, email address, phone number)
- Billing and delivery details (billing address, delivery address, recipient name/message)
- Order details (products purchased, special instructions, order history)
- Communications (messages sent to us via forms, email, or phone)
B. Information collected automatically
When you browse our site, we may automatically collect:
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, time on site, clicks, referring/exit pages)
- Approximate location (derived from IP address)
- Cookie and similar technology identifiers
3) How We Use Information
We use information we collect to:
- Process, fulfill, and deliver orders
- Provide customer service and respond to inquiries
- Send order confirmations, delivery updates, and service messages
- Send marketing emails and promotions (where permitted/you opt in)
- Measure website performance and improve user experience
- Run and evaluate advertising campaigns (including conversion tracking)
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
4) Cookies and Tracking Technologies
We use cookies and similar technologies (like pixels and tags) to operate our site, understand usage, and support advertising.
You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.
5) Google Analytics
We use Google Analytics to understand how visitors use our website (for example: which pages are visited and how long users stay). This helps us improve the site and measure marketing performance.
Google Analytics may use cookies and collect information such as your IP address and on-site activity. Google may process this information in accordance with its own policies.
Opt-out options:
- You can manage cookies through your browser settings.
- You may also be able to use the Google Analytics opt-out browser add-on (available from Google).
6) Google Ads (Advertising and Conversion Tracking)
We use Google Ads to advertise our products and services and measure ad performance. This may include:
- Conversion tracking (to understand whether ads result in actions like purchases or form submissions)
- Remarketing (showing ads to people who previously visited our site)
Google may use cookies or similar identifiers to serve ads based on prior visits to this website or other websites.
Ad controls: You can manage how Google shows you ads via Google’s ad settings and your device/browser privacy controls.
7) Email Marketing (Omnisend)
We use Omnisend to manage email marketing communications (such as newsletters, promotions, and abandoned cart messages where applicable). If you subscribe to our emails, we may collect your email address and related engagement data (such as opens and clicks) to improve communications.
Opt-out: You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email. Even if you unsubscribe from marketing emails, we may still send essential service messages related to orders or customer support.
8) Teleflora (Online Floral Ordering)
We use Teleflora to support online floral ordering and fulfillment services. When you place an order that is processed through Teleflora’s platform or network, certain information may be shared with Teleflora and/or a fulfilling florist to complete the transaction, such as:
- Sender contact details
- Recipient name and delivery address
- Card message and delivery instructions
- Order contents necessary for fulfillment
Teleflora and fulfillment partners process information under their own privacy practices where applicable. We encourage you to review Teleflora’s privacy policy if you would like more detail about their data handling.
9) How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
Service Providers (Processors)
We may share information with trusted vendors who help operate our business and website, including:
- Analytics providers (e.g., Google Analytics)
- Advertising platforms (e.g., Google Ads)
- Email marketing platforms (e.g., Omnisend)
- Order processing/fulfillment partners (e.g., Teleflora)
These providers are permitted to use information only as needed to perform services for us.
Legal and Safety Reasons
We may disclose information if required by law, subpoena, court order, or to protect rights, safety, and security.
Business Transfers
If we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
10) Data Security
We take reasonable administrative, technical, and physical measures to protect personal information. However, no website or transmission is 100% secure. We cannot guarantee absolute security.
11) Data Retention
We retain personal information as long as necessary to fulfill orders and provide services, meet legal/accounting requirements, resolve disputes, and enforce agreements.
12) Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
13) Your Privacy Rights
Depending on where you live, you may have rights to request access to personal information we hold about you, request correction or deletion, object to or restrict certain processing, and/or opt out of certain advertising or marketing.
To make a request, contact us at: info@robbenflorist.com. We may need to verify your identity before fulfilling requests.
14) Third-Party Links
Our website may include links to third-party sites or services. We are not responsible for the privacy practices of those third parties.
15) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
16) Contact Us
If you have questions about this Privacy Policy or how we handle information, contact:
Robben Florist & Garden Center
Email: info@robbenflorist.com
Phone: (513) 251-2737
Mailing Address: 352 Pedretti Ave, Cincinnati, OH 45238